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Security Tips

JN Bank understands that your trust in us depends on how well we keep your personal, business and account information secure. Our Information Security Programme is comprehensive and proactive to ensure your information is secure, whether you choose to bank with us through banking offices, ATMs, or the Internet. Additionally, we also want to encourage you, our valued customers, to take steps in protecting your personal information, which will help to mitigate threats and attacks. Take keen note of the following security tips for helping to keep your personal information and data secure.

General Tips

  1. Never share personal details with anyone
  2. Store your bank documents such as statements and checkbooks in a safe place
  3. When discarding any material with personal information, be sure to shred them so they are not easily assembled and reused
  4. Destroy your debit card if you decide to replace it for whatever purpose. Cut through the magnetic strip and the card number
  5. Pay keen attention to any unusual account activities or financial transactions. For example; cash being withdrawn with from your account that you are not aware of

Computer Usage Tips

  1. Lock your computer by pressing alt+ctrl+del or windows key+l when not in use to prevent unauthorised access
  2. Avoid conducting electronic banking transactions on public computers, or computers you are suspicious of
  3. Disable “auto-complete” function on your browser. This will prevent others from seeing personal information, if they gain unauthorised access to your computer
  4. Avoid connecting to public wi-fi with your laptop or other handheld devices, especially if they contain personal information, or are used to log unto the bank website

Email and Online Banking Tips

  1. Refrain from responding to e-mails that request your personal information. Be suspicious of any emails that request your password and or other highly sensitive information. Please Note: The JN Bank will never send an email to customers requesting personal information.
  2. Be especially careful about opening an e-mail with an attachment. Even a friend may accidentally send an e-mail containing a virus. Also, your friend’s address book could be hacked and mails sent to all his/her contacts
  3. Double check before clicking on a link contained in an email or other messages. The link could lead you to an infected website
  4. Always be on the alert for e-mail scams. These emails are designed to convince you that the downloadable content is trustworthy.
  5. Remember to sign-out of your LIVE by JN account each time you complete your transactions
  6. Take note of the JN Bank website link/URL, as replicas for banking sites are often built by attackers to capture customers’ personal information. Note the security1 shield from JN Bank that is always present to mark the site. If not, you have been redirected to the wrong site

Password Tips

  1. Always use a strong password to protect your system from being easily accessed. Examples of strong passwords include a combination of upper and lower case, numbers and special characters like the hash sign (#). Password length should be at least eight (8) characters long
  2. All passwords should be changed regularly and different across the applications and devices. For example, the password used to log into your computer should be different from that which is used to log into your email. Microsoft recommends having users change their passwords every thirty (30) to ninety (90) days
  3. It is never recommended to share your password with anyone. However, if shared, change password immediately after the person this was shared with no longer needs access
  4. Choose passwords that are difficult for others to guess. Passwords created from family members’ name and or date of birth is never recommended
  5. Do not write down your Debit Card pin on paper or any public space

ATM Fraud

  1. Be aware of your physical surroundings
  2. Check that other people in the queue are at a reasonable distance
  3. Shield your PIN number with your hand to prevent hidden cameras or persons from capturing your information
  4. Never reveal your PIN to anyone
  5. Use ATM machines which are in clear view and well lit. Be careful of machines in dark areas or places that don’t appear to be well monitored. If suspicious, walk away