Help us to serve you better

[vc_tta_tabs style=”outline” shape=”square” color=”sky” spacing=”” active_section=”1″][vc_tta_section title=”Residents” tab_id=”1567089037934-612a63fd-4099″][advice_text_block]

• Fully completed customer information form (CIF) for all applicants
• Current and national valid identification (Passport, driver’s licence, national identification card)
• Proof of residential address (recent utility bill, bank statement, other official mail, property tax receipt, lease agreement or rent receipt (Rent receipts should indicate clearly the address of the property))
• Proof of employment (Letter from employer, recent pay slip or valid work ID)
• Proof of Income/funding of the account
• Taxpayer Registration Number (TRN) or Jamaican driver’s licence bearing this number
• Name and telephone contact of two character references
• Completed account signature card
• Completed self-employment verification form (Where applicable)
• Completed self-certification form (For individuals only)

* If a child below 16 years is to be added to an account, the child’s birth certificate is required.[/advice_text_block][/vc_tta_section][vc_tta_section title=”Non-residents” tab_id=”1567089037949-99c96484-a95f”][advice_text_block]

• Fully completed CIF for all applicants
• Two current and valid pieces of identification duly notarised. (For non-Jamaicans, at least one ID must be a passport)
• Two notarised pieces of evidence to prove residential address ( Utility bill or bank statement)
• Proof of employment (Letter from employer, recent pay slip or valid work ID)
• Proof of income/funding of the account
• Two completed character reference forms (Non-Jamaicans need at least one referral from a reputable financial institution from their country of residence)
• Notarised copy of your tax number
• Completed account signature card
• Letter detailing instructions to JN Bank to establish new account and any additional instructions. (Include your choice of savings, how monies used to fund the account was originally earned and reason for opening account in Jamaica by letter)
• Completed self-employment verification form (Where applicable)
• Completed self-certification form (Individual)
• Notarised copy of birth certificate for minors and non-Jamaicans

* If a child below 16 years is to be added to an account, the child’s birth certificate is required.[/advice_text_block][/vc_tta_section][vc_tta_section title=”FAQs” tab_id=”1568039247602-431ee95b-36b7″][advice_text_block]Q. Why can’t I make deposits or withdraw funds from my account?
A: There are many reasons a restriction could have been placed on your account. One reason could be because your record with us needs updating, or another reason could be because you have not conducted a transaction on your account, whether a withdrawal or deposit, for more than one year. Your account could, of course, be also restricted for both reasons, among other things.

We recently commenced an initiative to encourage our members to update their information, so that they can maintain access to their accounts and avoid inconvenience.

Please visit or contact us to find why you may be having a challenge with accessing your account.

 

Q. Why has JN Bank embarked on this initiative?
A. In order to provide you with the best service, it is important for us to know you. Knowing you helps us to consistently develop the right products and services for you and, importantly, knowing you also assists to protect our relationship with you, in accordance with industry regulations. Therefore, we encourage you to update your record so that we can have the right information to always provide you with the best service.

 

Q. What information do I need to update?
A: To update your records you may need to provide us with:

• Your current government-issued identification
• Name and contact details of two references
• Taxpayer registration number, such as TRN, SSN, SIN or NIN
• Proof of your residential address
• Verification of your income or the source of the funds passed through your account

There may be other information that you may need to provide to us, so that we can secure your account without the need to cause you inconvenience. You may visit our website, or simply click here for more information, or speak to us to learn what specific information on your record needs updating.

 

Q: How will I know which account holder needs to update their documents?
A: You may simply speak to us by contacting or visiting any JN Bank location, and we will verify who on the account needs to update their information and what documents they will need to provide.

 

Q. I recently applied for and received a loan from JN and as part of the process, I provided several documents to my loan officer. Why couldn’t you have used that information to update my records?
A. Before we embarked on this initiative, we would have cross-referenced the information you provided for your loan application, with the information needed to have a savings account with us, and our examination very likely showed that there are documents missing on the file we maintain with your information. Therefore, we encourage you to call or visit us before September 30 to prevent being inconvenienced.

 

Q: I am a joint holder on an account with someone whose information is updated. Will all my accounts be closed if I do not come in before November 1, 2019 to update my records?
A: Regrettably, yes. If your records with us are not up-to-date before November 1, 2019, we will have to discontinue our relationship with you. However, we are happy to start a new relationship with you, if, in the future, you provide all the information required to open a new account.

 

Q. I don’t live in Jamaica, how can I submit the documents to JN Bank?
A. You may submit the documents through our JN Bank Representative Offices in the United States of America, Canada and the United Kingdom, and to our sister company in the Cayman Islands, JN Cayman. You may also send the documents by mail or courier to the: Internal Processing Centre – JN Bank Chief Office, 2-4 Constant Spring Road, Kingston 10 Jamaica. Remember that when mailing documents to us, you must have all copies of the documents notarised. However, if you are submitting through our Representative Offices, there is no need to have the documents notarised, as they will be stamped by our offices when you present them.

 

Q. How soon after providing all the documents required will I have access to my account?
A. If you submitted all the required and completed documents in Jamaica, you will regain access to your account within 48 hours of us receiving all outstanding information on your record.

If you are overseas and you submitted all the required and completed documents through our representative office, or by mail, you will regain access to your account within 72 hours of us receiving all outstanding information on your record.

 

Q. Will my loans and other credit facilities at JN Bank be affected by your initiative to have members update their information?
A. Your loans or other credit products will not be immediately affected by this initiative. Therefore, you are still required to service your loans and credit facilities in keeping with your loan agreement. It is, however, important for us to have complete and up-to-date information on all our customers and we encourage you to provide this as soon as possible.

 

Q. Why has this initiative affected only one/ some of my accounts and not all?
A. In keeping with our mandate, we have placed a restriction on your account to protect your funds. Although you may currently have access to your other accounts, you run the risk of also losing access to those accounts, because your information on our records is outdated. We, therefore, encourage you to speak with us before November 1, 2019 to update your records and avoid further inconvenience on your other accounts.

 

Q. What happens to my money when you close my account?
A. Your money will be made available to you. All you need to do is visit any JN Bank location with your current government-issued identification and the funds, which were being held in your account, will be provided to you.

 

Q. If my account is closed will I be able to maintain my old account number when I open a new account later? I don’t want a new account number.
A. Unfortunately, we are not able to reopen a closed account, which is why we launched this initiative to encourage you to update your information before November 1, so that you could avoid this inconvenience. We encourage you to provide the required information by October 31 in order to avoid the closure of your account and thereby being able to keep your account number. However, if you are unable to do so by this date and your account is closed, we would be happy if you would continue your relationship with us by establishing a new account as soon as you are able to provide the fully updated information that is needed.[/advice_text_block][/vc_tta_section][/vc_tta_tabs]

[advice_heading tag=”h3″ text_align=”center” font_weight=”500″ color=”custom” title=”Act now!” custom_color=”#ffffff” font_size=”24″][vc_separator color=”white”][advice_text_block color=”custom” custom_color=”#ffffff”]

Talk with us for more information.

[/advice_text_block]