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Download and sign up for the JN Pay Wallet
today, the faster, hassle-free way to pay!

Download and sign up for the JN Pay Wallet
today, the faster, hassle-free way to pay!

About

JN Pay Wallet is a fast, secure, and convenient way to store and manage your digital money. With the JN Pay Wallet you can access JAM-DEX to transfer funds, pay utility bills, buy mobile credit, deposit to and withdraw from a JN Bank account and JN Smart ATM.

The JN Bank Wallet also comes with enhanced security features to keep your information protected. Download the app and register now to take advantage of amazing benefits!

Services

Use JN Pay Wallet to simplify your everyday financial tasks. It’s handy for those busy days when you need to make quick transactions. Here’s what you can do with your wallet:

Cash-In

  • Transfer funds from your JN Bank account to your wallet
  • Deposit funds at a Smart ATM and access via your wallet

Cash-Out

  • Withdraw from your wallet to your JN Bank account
  • Withdraw cash at the ATM
    1. Personal cash withdrawal
    2. Third-party cash withdrawal

Phone Top-up

Purchase call credit from:
Digicel, Flow

Transfers

  • Send or receive funds from other JN Pay wallet holders
  • Send or receive funds from non-JN wallet holders

Bill Payment

Make these bill payments on the go via your wallet!
JPS, NWC, Digicel, Flow

Monitor your JN Pay Wallet Account

Get
Started

Registration

Registering for your JN Pay Wallet is easy and straightforward.
Just follow the steps below.

How to request support

Websites

  • Select Request a Callback
  • Complete webform
  • Receive case number via email
  • Await feedback from JN Support Member

In App

  • Select support from the user profile menu
  • Send a message or report an issue
  • Receive case number via email.
  • Await feedback from JN Support Member

In Branch

  • Request support from the JN Branch Representative
  • Receive case number via email.
  • Await feedback from JN Support Member
  • Branch Locator

Contact Center

  • Call Member Care Centre with support request
  • Receive case number via email.
  • Receive feedback from JN Support Member
  • Contact # 876-926-1344-9

FAQs

Have questions?
Read our frequently asked questions on the JN Pay Wallet.

What is the JN PAY Wallet?

JN Pay is a free mobile app that manages your Central Bank Digital Currency (CBDC), known as JAM-DEX, issued by the Bank of Jamaica. With an email, phone number, and Tax Registration Number, the JN Pay Wallet allows you to create an account to conveniently send funds to others quickly and for deposit and withdrawal at JN Smart ATMs, as well as pay bills and execute phone top-ups. Other services will be added at a later date.

So, how do I get the JN Pay Wallet?

You can download the JN Pay Wallet from the Google Play Store. Just search for the JN Pay Wallet- three words.

Do I need a bank account to use the JN Pay Wallet?

No, you don’t need a bank account to use the JN Pay Wallet. However, you can link your JN Bank account to your JN Pay Wallet so that you can transfer funds between your wallet and bank account as you please.  

I’ve downloaded the JN Pay Wallet. What do I need to do first?

You will need to register by doing the following: 

  1. Sign up using your email address and create a password.  
  2. Start the onboarding process by verifying your email, and phone number.  
  3. Create and confirm your PIN. 
  4. Enter your TRN, date of birth, and create an alias. 

Are there any documents that I need to start my wallet account?

You do not need to upload any documents to open a wallet account, however, you will be required to provide your TRN and date of birth. 

Why do I need to create an alias?

Your alias is used to identify you uniquely. Anyone who knows your alias will be able to transfer funds to you without having to know your name or phone number. 

What does ‘Cash In’ mean?

Cash In refers to the activity of converting physical currency into digital currency. 

How do I ‘Cash In’ to my wallet?

There are several ways you can add money to your wallet account. You can: 

  1. Request or receive funds from another JN Pay Wallet user or an external wallet user.
  2. Transfer funds from a linked JN Bank account to your JN Pay Wallet. 
  3. Make a cardless deposit at any of our JN Smart ATMs to your JN Pay Wallet.
Explorer all FAQS

Get in Touch

Call us: 876-926-1344-9

Send us an email: jnwalletsupport@jngroup.com