JN Bank members and customers will benefit from a wide range of new online services, which will be rolled out shortly by the commercial bank, to further secure members’ accounts and facilitate improved ease of doing business online.
Rashiedee Brown, manager of e-Business at JN Bank, stated that the new products will revolutionise the banking services offered to it members, locally in Jamaica and those in its overseas markets.
Mr Brown made the disclosure during an online Webinar with JN members in the United Kingdom (UK) on July 9, which was designed to sensitise them about the benefits of using JN Live, the institution’s online banking platform, targeted to increase the level of engagement of Jamaicans in the UK Diaspora.
He pointed out that JN Bank was conscious of the technological changes in the industry and the increasing need for the protection of members’ account. He noted that with this in mind, the bank will be introducing the “Two Factor Authentication,” which will trigger a token to a “third party application,” which the member would retrieve to access their accounts.
“We consider this to be a major change for JN Bank and it will improve the safety of your accounts,” he assured members in the session.
In addition, he informed that other new services will be made available, to include online account opening and access to a mobile app.
“Online account opening is coming back, we had it in the past, and we will bring it back to our online banking platform, so that you can enjoy establishing new accounts for different purposes, from the comfort of your home,” he advised.
The manager of e-Business also informed members that they will soon have access to a mobile app in the Google Play store. He said the application will be convenient to use and will be able to interact with the members’ mobile device.
“We are actively working to complete our apps, which will be launched soon; and you will have improved access to all the services which you are not able to access. This application will be “a real app,” in the sense that, it can be used on your mobile devices and allows you to use touch IDs for access. In addition, you will be able to scan your fingerprint and access it once you set it up,” he explained.
Mr Brown said that JN Bank was also finalising technology to re-introduce private messages, which will allow members or customers to give instructions via messages, to allow the bank to carry out financial transactions on their behalf.
Explaining how it works, he stated that the member would log onto to JN Bank’s online platform to send the message, which will be a secure communication between the member and the bank.
“That message can be sent on a needed basis, if the application is having a difficulty executing your instruction. In cases such as those, we would execute,” he said.
Mr Brown used the session to do a live demonstration, in which he explained and showed how to use JN Live to transfer money to other accounts, other banks and to pay utility and other bills.
The webinar session was the first to be held with members and was designed to empower members in the UK to access JN Bank’s products and services at their convenience.
Other presenters in the session were: Michael Collins, manager, sales development and training specialist, who spoke about new products and services; and Carlene Clarke, head, customer experience & service recovery at JN Bank, who moderated the session.
